Our focus on operational excellence at DHI covers a multitude of aspects, from client relationships to innovation to business ethics and data security. The security of our operations and client data remains paramount.
Advancing client relationships
Client relationships build our reputation as a trusted advisor. Whilst bringing in new clients is important, maintaining our excellent relationships with existing clients is essential for sustainable business growth.
Our strategy DHI+ is centred on operational excellence and client management. We are committed to:
Creating value: We help our clients make sustainable and robust decisions to meet their targets and climate objectives
Earning trust: We listen, understand, solve and deliver on our promises
Providing support: We constantly design new training programmes for knowledge building and sharing plus offer unparalleled client care
Our global business unit heads have an overall responsibility for maintaining client relationships, with oversight from the Executive Leadership Team. Our ambition is for our clients and other stakeholders to be involved with our innovation work and their inputs to drive our innovation and sustainability direction, so our innovation has the highest value possible for our clients and partners. To maintain our good reputation, each of our project and sales managers is trained in client communication and management.
Investments in innovation
Investing in innovation is essential to DHI. In 2024, we maintained a high level in our own RD&I investments ending our total RD&I investments at EUR 15.4 million. To further reflect our commitment, we developed a global Research, Development & Innovation (RD&I) strategy, providing a framework for focusing our long-term RD&I investments and efforts. As described earlier in this report, we also established an internal global Centre for RD&I that will oversee our portfolio of RD&I activities across DHI and maintain our focus on our role as a Research and Technology Organisation (RTO) by bringing science to practice.
Excellence in information security
DHI deals with client solutions where confidentiality is essential for data and knowledge. We build decision-support systems for different clients where integrity is paramount. Furthermore, availability of data is a critical factor, and constant access needs to be maintained. Our clients need to be able to trust our services and recommendations.
Protecting DHI’s confidentiality, integrity and availability is the foundation of our information security governance. Our Chief Information Security Officer is tasked with the responsibility of maintaining our information security. We have established a Cyber Security Board as a steering committee to implement security policies, comprised of senior management and the Executive Leadership Team. The role of the board is to ensure compliance with relevant regulations and to ensure the necessary resources and commitments.
We aim to continuously improve our enterprise security architecture. In 2024, we achieved the certification for the DHI-wide Information Security Management System according to ISO 27001.
Employee knowledge of our systems and requirements is essential to maintain information security. We run annual awareness training and certification for General Data Protection Regulation (GDPR) compliance, Information Security compliance and fraud and corruption topics.
In 2024, DHI received no complaint regarding client privacy (2023: 1), Similar to 2023, there were no reports of any substantial data losses or non-compliance in 2024.
Data ethics
Data and technology are great enablers in creating opportunities for delivering services and solutions to our clients and partners. As our business models are increasingly powered by data and technology to deliver reliable and stable services to our clients, high data-ethical standards are key in our operations.