Our focus on operational excellence at DHI covers a multitude of aspects, from business ethics to innovation, client relationships and data security. The security of our operations and client data remains paramount. 

Investing in innovation is essential to DHI. To reflect our commitment, we have created a Technology & Innovation unit within our global structure to provide support to our global business units. Part of this new structure is an Innovation Lab, which focuses on commercialising our innovations. The Lab seeks upfront market validation through experimentation, staying true to market-driven innovation and supporting fast scaling of ideas. Engagement spans across all of DHI, from investigating potential within blue carbon markets to providing design and mock-ups for prototypes or facilitation of innovation processes.

 

In 2022, DHI’s resources invested in innovation amounted to EUR 5.8 million (2021: EUR 5.2 million). All resources are invested with the goal of boosting our innovation capabilities and connecting DHI with external innovation ecosystems such as start-ups, funding, R&D partners, etc., linking innovation and sustainability. 

 

In 2022, DHI’s external revenue from research & development amounted to EUR 7.7 million (2021: EUR 6.7 million).

Excellence in information security 

DHI deals with client solutions where confidentiality is essential for data and knowledge. We build decision support systems for different clients where integrity is paramount. Furthermore, availability of data is a critical factor, and constant access needs to be maintained. Our clients need to be able to trust our services and recommendations.  

 

Protecting DHI’s confidentiality, integrity and availability is the foundation of our information security governance. Our Chief Information Security Officer is tasked with the responsibility of maintaining our information security. We have established a Cyber Security Board as a steering committee to implement security policies, comprised of senior management and the Executive Leadership Team. The role of the board is to ensure compliance with relevant regulations and to ensure the necessary resources and commitments.

We aim to continuously improve our enterprise security architecture. We are working towards implementing a DHI-wide Information Security Management System according to the ISO 27001 standard.  

 

We are also focused on the security of our DHI application portfolio. In 2022, we commenced a review of our 150+ client-facing applications and will work with our stakeholders to update and design security standards and policies to ensure ‘security by design’ for our applications eliminating vulnerabilities and making them as impervious to attack as possible.  

 
Employee knowledge of our systems and requirements is essential to maintain information security. We run annual awareness training and certification for General Data Protection Regulation (GDPR) compliance, Information Security compliance and fraud and corruption topics.

 

As in 2021, there has been no reports of any substantial data losses, complaints regarding client privacy or non-compliance in 2022.